We have listed some common subjects and the questions that customers have asked, if you have a question and it's not listed here you are more than welcome to submit it to our customer support team who will be only to glad to help.
Subjects > Update Contact Information
Q: Why do I need to update my contact information?
A: You need to keep current your contact information update at all times. This will allow us to contact you with important information to do with your domain name, this includes renewal notices. If you do not keep on file a valid email address with us at all times you risk losing your domain name when it becomes due for renewal.
Q: Who has access to my information?
A: Basic information about the domain owner is viewable online via the WHOIS database at Nominet UK (you can also view this information via the British NIC website). Lawyers can obtain your information via Nominet UK when in connection with a trademark dispute. Police/Law Enforcement Agencies may ask for this information when in relation to a crime (they must apply via the proper channels) additionally we will comply with any court ruling asking us to hand over the information. However we do not and never will give your information of casual callers, you have the additional protection that we are registered members of the Data Protection Registry.
We have tried to be as comprehensive as possible with our subject areas and questions, however we can't cover it all so please contact us with additional questions should you have any.
The price quoted includes all registration fees for Nominet, domain server updates at Nominet, parking and re-delegation of TAG to another ISP's. You have nothing else to pay to secure your chosen domain name. Other services available on request. All prices inc. VAT - no hidden charges.